01
Route and credentials
The company decides which Matten endpoint and credential path an approved AI caller may use.
For enterprise AI platform leaders
Before AI changes your business, make it explain why.
Matten gives AI one company-controlled path into your business systems. Every important action arrives with a business reason supplied by the AI or user, stays connected to what happened, and becomes part of a company-owned record that can guide future decisions.
The complete path
From access to company memory
- 01
Company-controlled path
- 02
Caller-supplied business reason
- 03
Action and result record
- 04
Company-owned Judgment Ledger
The gap
The action reaches your system. The reason often does not.
An AI can understand a request inside a private conversation and then send only tool arguments to a business system. Logs may show who called what. The business reason for that exact action can remain in the AI session or in someone’s memory.
Matten is designed for the cases where that gap matters across several AI clients, systems, or later reviews—and where a simple required field or existing log is not enough.
Best fit: regulated and high-consequence organizations with 500–4,999 employees, a scaling AI program, and consequential actions spanning multiple AI clients or business systems—where a named reviewer needs the business reason to survive the private AI session and remain useful across related actions.
The full Matten path
One reason can guide more than one action.
See how a business reason supplied by an AI or represented user can stay connected to an action, support candidate precedent, and guide later review. Authorized company owners decide what to approve, and policy comparison is opt-in.
Illustrative enterprise example
1Capture the “why”
Without Matten
The “why” stays behindRole removed after a team merge
not attached
Action movesEnd Jordan’s employment Friday at 5 PM
The “why” stays in the chat or AI workflow—not with the action.
With Matten
AI or represented user supplies the business reason
GoalSafe, complete dehire
ScopeHR · payroll · access · devices · ownership
UnknownBilling admin rights
Matten requires + attributes
Business reason travels with actionEnd Jordan’s employment Friday at 5 PM
Missing context appears before action.
2Bind the record
Without Matten
Separate system fragments
Identity off
Payroll stopped
Billing access?
no shared record
Logs hold fragments.
With Matten
Matten binds + preserves
Caller-asserted reasonRole removed after a team merge
request · attempt · response · observed effect · unknown
Identity + payroll recorded
Devices + owner transfer recorded
Billing removal missing
The stated reason stays linked to the attempt, response, observed effect, and unknowns.
3Propose candidate precedent
Without Matten
Identity off
Payroll stopped
Billing access?
manual reconstruction
No candidateNothing is sent for approval
Teams rebuild judgment by hand.
With Matten
Bound records can surface a repeated pattern
Billing removed
Owner transferred
Same check repeated
Matten proposes a candidate
Candidate — not policyCheck billing access and owner transfer on every dehire
route to authorized reviewers
Human reviewHR + IT
Matten proposes a candidate; authorized company owners approve, edit, or reject it.
4Approve and scope precedent
Without Matten
Person memoryHR and IT remember the checklist
HR caseIT ticketManager memory
leaves when people or tools change
Every case remains an island.
With Matten
Company owns the approved memory
Human-approved precedentApproved dehire precedent
Dehire
Access removal
Account transfer
An approved, scoped precedent can become shared company memory.
5Compare the next request
Without Matten
New requestBilling access omitted
search chats · tickets · people
Review?
Proceed?
Escalate?
prior cases stay disconnected
Start over—or repeat the gap.
With Matten
New requestBilling access omitted
Approved precedentBilling removal expected
compare
Example company-policy resultFlag + escalate
Feedback loopDecision and observed result return to the record; the broader outcome may remain unknown.
Precedent guides review; company policy still decides.
AI or represented user supplies the business reason → Matten requires, attributes, binds, and preserves it → Matten can propose a candidate → authorized company owners decide → company policy and upstream authorization decide whether an action may proceed. Matten does not collect chain of thought, certify truth, or replace authorization. Precedent comparison or enforcement requires company opt-in.
Illustrative workforce flow: a caller-supplied reason stays with the dehire record, Matten can propose a candidate precedent, authorized HR and IT owners decide, and company policy may flag missing billing access on a later request.
The company boundary
Your endpoint. Your policy. Your record.
The enterprise is the buyer and owner. AI providers can call the route, support the integration, and introduce the need. They do not own the company’s credentials, policy, or history.
02
Callers and tool policy
The company sets the allowed sources, profiles, tools, elevation, quota, expiry, and revocation rules.
03
Record and data rules
Business reasons and action history stay under company-defined visibility, retention, and export rules.
A clear role boundary
The AI explains. Matten keeps the explanation connected.
This is business context, not model mind-reading. The AI or represented user supplies the reason. Matten’s role is to make that reason required on the governed path, keep its source clear, and preserve it with the action record.
Matten’s role
- Require the caller-supplied reason
- Attribute it to the AI or represented user
- Bind it to the action and result record
- Preserve it under company policy
Not Matten’s role
- Read hidden chain of thought
- Explain the model on its own
- Certify that the reason is true
- Replace upstream authorization
Where this matters
When an AI action changes money, access, or a customer promise.
The more an action matters, the less your company should have to reconstruct its reason from logs, chats, and human memory.
01
Money moves
Refunds, invoices, payments, credits, and budget changes keep the business reason that led to the action.
02
Access changes
When AI grants, removes, or changes access, the company keeps the reason and the observed outcome together.
03
Customer promises change
Price, renewal, service, and account changes stay connected to the request, attempt, result, and responsible caller.
For AI and agent providers
Building AI that needs to act in customer systems?
See how your AI can supply the business reason and use a path the customer controls—without making Matten the agent or asking you to send the full conversation.
Common questions
The boundaries matter as much as the promise.
Who supplies the business reason?
The acting AI client—or the user it represents—supplies it. Matten requires the reason, attributes it to the caller, connects it to the action, and preserves it. Matten does not create the explanation itself.
Does Matten read prompts or chain of thought?
No. Matten does not need the full AI conversation, private chain of thought, or a transcript. It uses a bounded business-facing reason supplied by the AI or user.
Does Matten prove the reason is true?
No. The record is an attributed statement from the caller or user. Matten can keep that statement and its evidence status connected to what happened, but it does not certify truth.
Does a saved reason authorize an action?
No. A saved reason only connects context to an action. Matten’s access controls and the business system’s own permissions still decide whether the action may be attempted.
Does Matten replace identity or application permissions?
No. Your identity provider, application policy, and system-of-record permissions keep the authority they already own. Matten governs its route and tools; it does not replace upstream business authorization.
What does the company own?
The enterprise owns the route, credential policy, approved callers, tool scope, and the visibility, retention, correction, deletion, and export rules for its Judgment Ledger.
What happens if the governed path is unavailable?
If the governed path cannot apply company policy and preserve the record, the important action stops instead of bypassing controls.
Is Matten a compliance product?
No compliance outcome is promised. A company-owned action record may help with review and governance, but regulatory duties and results depend on the company, system, use case, and applicable law.
A path your company can control
Give AI a path your company can control and remember.
If important AI actions are crossing systems without a durable business reason, let’s talk about the action and the path your company needs to control.